LLND Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Pre-order select and induct staff Group

select and induct staff Group B SITXGLC001 Research and comply with regulatory requirements Group B SITXFSA001 Use hygienic practices for food safety Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

equipment and machinery AUMGTA011 Read and interpret work orders and working drawings AUMGTM001 Assemble vehicle components Electives AUMAMA001 Contribute to production goals AUMATK013 Monitor and maintain automotive equipment AUMFBM001 Prepare and process automotive materials and components AUMFQM001 Apply continuous improvement in automotive manufacturing AUMGCA001 Provide customer service AUMGQA001 Apply workplace technical quality standards AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURETR006 Solder electrical wiring and circuits * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLID0020 Shift materials safely using manual handling methods TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) Elective units BSBFIN302 Maintain financial records BSBINS302 Organise workplace information BSBINS308 Control records BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBPUR301 Purchase goods and services RIIHAN301E Operate elevating work platform TLIA0004 Complete receival and despatch documentation TLIA0008 Coordinate stocktakes TLIG0002 Lead a work team TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBHRM528 Coordinate remuneration and employee benefits BSBHRM527 Coordinate human resource functions and processes BSBHRM526 Manage payroll BSBHRM522 Manage employee and industrial relations BSBHRM525 Manage recruitment and onboarding * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTPRG605 Manage development of technical solutions from business specifications ICTSAD610 Analyse stakeholder requirements ICTSAD612 Implement and maintain uses of containerisation ICTSAD613 Install and configure container orchestration services ICTNWK603 Plan

LLND Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Pre-order select and induct staff GroupEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational