Learner Guide-AURSAA001 Process customer complaints in an automotive workplace Skill Set (Skill Set) Units of competency AHCMDC203 Assist

Units of competency AHCMDC203 Assist with harvest and pre-processing of medicinal cannabis AHCMDC201 Assist with propagation of medicinal cannabis AHCMDC202 Assist with care and maintenance of medicinal cannabis AHCMDC301 Apply security regulatory requirements to work in the medicinal cannabis industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements Elective units BSBWRT401 Write complex documents BSBSUS401 Implement and monitor environmentally sustainable work practices BSBRES411 Analyse and present research information BSBPMG522 Undertake project work BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBCUS402 Address customer needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

monitor and report on compliance systems RIIWHS302D Implement traffic management plan RIIRIS301D Apply risk management processes RIIWHS201D Work safely and follow WHS policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

pastries and breads SITHCCC020 Work effectively as a cook SITHKOP002 Plan and cost basic menus SITHKOP004 Develop menus for special dietary requirements SITHKOP005 Coordinate cooking operations SITHPAT006 Produce desserts SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFSA001 Use hygienic practices for food safety SITXFSA002 Participate in safe food handling practices SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXINV002 Maintain the quality of perishable items SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITHFAB002 Provide responsible service of alcohol BSBWOR203 Work effectively with others SITHIND002 Source and use information on the hospitality industry HLTAID003 Provide first aid (Hospitality) SITHCCC003 Prepare and Present Sandwiches SITXWHS001 Participate in safe work practices SITXGLC001 Research and comply with regulatory requirements Additional Electives BSBFIA401 Prepare financial reports SITXHRM002 Roster staff SITXWHS002 Identify hazards

Student Assessment Pack

Learner Guide-AURSAA001 Process customer complaints in an automotive workplace Skill Set (Skill Set) Units of competency AHCMDC203 AssistOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce