Unit Knowledge Guide-CPCPDR4012 Design and size stormwater drainage systems UEE Units of competency AHCBUS504 Prepare

Units of competency AHCBUS504 Prepare estimates

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

procedures and programs to meet legislative requirements Elective units BSBCUS402 Address customer needs Group A BSBMGT401 Show leadership in the workplace Group A BSBMKG419 Analyse consumer behaviour Group A BSBWOR403 Manage stress in the workplace Group A BSBHRM405 Support the recruitment

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCOM005 Communicate and work in health or community services CHCCOM006 Establish and manage client relationships CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status HLTAAP003 Analyse and respond to client health information HLTOTH001 Apply casts HLTOTH002 Modify casts HLTOTH003 Remove casts HLTOTH004 Apply orthopaedic devices HLTOTH005 Modify orthopaedic devices HLTOTH006 Remove orthopaedic devices Elective units CHCCCS006 Facilitate individual service planning and delivery CHCCCS010 Maintain a high standard of service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUAIND611 Work professionally in the creative arts industry CUAPPR515 Establish and maintain safe creative practice CUAPPR613 Engage in the business of creative practice CUAPPR615 Evolve ideas for professional creative work Elective units CUADIG511 Coordinate testing of interactive media products CUAPPR611 Originate a body of independent creative work CUAPPR616 Extent expertise in a specialised art form to professional level CUAWRT601 Write scripts CUAWRT602 Edit scripts CUADIG512 Design digital applications CUADIG516 Design interactions BSBCRT512 Originate and develop concepts BSBCRT611 Apply critical thinking for complex problem solving BSBLDR522 Manage people performance BSBLDR601 Lead and manage organisation change BSBLDR602 Provide leadership across the organisation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-CPCPDR4012 Design and size stormwater drainage systems UEE Units of competency AHCBUS504 PrepareOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner